Frequently Asked Questions
Do you have ready-to-ship gift boxes?
We currently don’t offer pre-curated gift boxes. However, we have arranged gifts for various occasions that might fall into the same category. Please fill out our Order Form and our team will get in touch.
How can I customize my own box?
We love getting into the smallest details of customized orders. You will find everything you need to know about bespoke orders here.
What is your lead time?
For single-box orders, please allow us 1-2 weeks to source and arrange your gift.
For bulk orders, we have a lead time of at least 1 month after payment is settled.
For bulk orders, we have a lead time of at least 1 month after payment is settled.
Our (event) is on a later date. Can I book you in advance?
Definitely! Although we have a lead time of at least 1 month for bulk orders, we still recommend booking in advance, especially for grand fêtes like weddings, debuts, and corporate events.
What are your payment terms?
For single-box orders, payment must be settled in full amount.
For bulk orders, we require a 70% down payment prior to production; the remaining 30% shall be settled 1 week before the date of delivery. We reserve the right to hold production and delivery until payment has been settled.
We only accept payments via bank transfers (UnionBank).
What are your modes of delivery?
We ship our gift boxes via third-party couriers such as GoGo Xpress (for nationwide shipping), LBC (for international shipping), and Lalamove/Grab Express (for same-day delivery). We also offer our in-house delivery service (for areas within Metro Manila) depending on the order quantity.
Do you have a physical store?
At the moment, we only operate online. But if this changes (and we manifest that it does!), you will hear about it on our social media platforms. 🙂
Do you issue Official Receipts?
We currently do not, as we are still working on our business registration. In the meantime, we provide E-Receipts and Acknowledgement Receipts.
Are you open for brand partnerships?
Absolutely! We are always on the lookout for local brands offering artisanal goods, as we’re huge fans of handcrafted products ourselves. If your brand’s looking for a new home, fill out our Brand Partnership Form. Please note that an accomplished form is not a guaranteed spot. Our team will still have to review your application and try your product/s.
